Answers before you choose.

The Professional and Safeguard plans include parent pickup passes and push alerts. Families use a browser; notification permission and centre settings affect delivery. On iPhone, add HandoffCub to the home screen to enable push alerts. The Essentials plan records attendance without a guardian account.

The Safeguard plan lets parents add ongoing or one-time backup collectors. Ongoing collectors require centre approval. Staff verify the collector’s code and confirm the photo ID check before release.

On the Safeguard plan, an authorised backup collector can receive a one-time pickup code. Staff follow the same verification and ID-check procedure. Keep your centre’s approved fallback process available for families who cannot use the digital options.

A guardian account is limited to the family records linked to it. It does not show another family’s roster or schedule.

The pickup workflow does not require GPS tracking. It records attendance, pickup-arrival signals and handover actions. An “I’m here” signal is a parent reporting arrival, not continuous location tracking.

For centres using the Professional plan or Safeguard plan, explain that the centre will send a welcome link so parents can confirm details and set up pickup access. On the Safeguard plan, they can also add backup collectors. Attendance on the Essentials plan does not require parent registration.

Walk the team through your selected plan before going live. The Essentials plan has attendance controls; The Professional plan adds ready status and pass verification; The Safeguard plan adds collector ID checks and handover reviews.

Start with the actions your team uses most: find a student, record arrival or departure, and follow the centre’s pickup procedure. Each staff account has only the access granted by the centre.

Staff should use their own invited accounts when performing actions that need individual attribution. A shared device can be used, but actions are attributed to its signed-in account, not automatically to the person holding it.

Invite them to the centre with the appropriate role. They complete sign-in using the centre’s configured authentication, then use their own account on an existing device.

The Essentials plan does not require guardian registration. On the Professional and Safeguard plans, an owner can invite families to set up pickup access and review their details.

Staff follow the centre’s handover procedure and can stop a release when something does not match. A PIN, pass, staff review or record does not by itself prove who is physically present.

Staff mark each child ready when their session ends. Parents can report their arrival, and the desk verifies their pickup credential before release.

A pickup pass is a credential linked to a family record; it does not prove who is holding the device. Staff review the configured pickup details and follow the centre’s handover procedure before recording a release.

Keep the authorised parents on the child’s record. On the Safeguard plan, parents can nominate who is picking up today; ongoing backup collectors require centre approval.

HandoffCub covers attendance and authorised pickup. Continue using your centre’s transport procedures for bus scheduling, routes and passenger checks.

Staff can keep a child checked in while they remain on site and mark them ready when they are leaving. A later same-day return can be recorded as another visit.

Small studios usually run it from a phone at the door or a tablet on a music stand. The system does not care where the screen sits.

Staff can select multiple roster entries for supported actions, such as marking children ready. Pickup release still follows the plan’s verification and authorisation rules for each child.

Put a tablet at the door. A child or parent searches their name and taps to check in or out. Every arrival and departure is timed and saved to your attendance record.

The Essentials plan supports family PINs or staff confirmation as alternatives to name-only attendance. Rotating pickup passes are available with either the Professional plan or the Safeguard plan. The available kiosk options follow the selected plan and pickup rules.

Upload Excel or CSV, review the detected columns and preview the import before saving. The Essentials plan is ready for attendance without parent accounts. On the Professional and Safeguard plans, you can send parents welcome links for pickup access.

Yes, when the owner turns on staff attendance at the centre kiosk. Staff enter their own time-clock PIN; this does not sign them in to the staff workspace. Owners can export hours for payroll or records.

Staff screens show when a child is approaching or exceeding the configured time limit. These warnings do not send an SMS, email or push notification.

No. A tablet or phone with a camera, the wifi you already have, and the guardian contacts you already keep.

If it runs a modern browser, yes. Since nothing is installed, there is no minimum device generation to worry about.

Live validation needs a connection. Follow the centre’s approved fallback procedure and retain any offline notes. Those notes do not automatically become verified digital pickup records.

Yes. Plenty of studios start that way and only add a tablet once pickup hour gets busy enough to need one.

A parent’s pickup pass is a QR code with a 6-digit backup code. Both change automatically on a short timer, so a screenshot or a code shared yesterday will not work today.

On the Safeguard plan, parents add approved backup pickup people who receive a one-time code. Staff also confirm that person’s photo ID before handover. Nothing is photographed or stored.

Staff do. On the Professional and Safeguard plans, staff can mark a child ready and review the configured pickup credential before recording a release. The Safeguard plan also supports a staff photo-ID check for backup collectors. These steps support the centre’s procedure; they do not establish the identity of the person holding a device.

Attendance and staff-hours exports are included on every plan. The Safeguard plan adds release and audit records to support inspection preparation. Your centre still needs to review the reports against its own record-keeping requirements.

Yes. Staff and family screens work in English and French.

Records are kept in the centre’s HandoffCub workspace and are available to authorized centre accounts according to their roles. Connections are encrypted in transit. A full public provider and processing-location list is not yet published.

The photo-ID step in the Safeguard plan records that staff completed a check; the ID image is not uploaded. HandoffCub does not require families to upload a child photo for attendance.

Attendance and staff-hours reports support date-range exports on every plan. The Safeguard plan adds release and audit records. Owners can review the available report scope before exporting.

The centre owner can export centre records. Before cancelling, ask HandoffCub to confirm the applicable export window and deletion timing; complete public cancellation and privacy terms are still being prepared.

Every plan starts with 30 days free. No credit card is needed to start, and you can pick or change your plan before the trial ends.

The owner can cancel a renewal at any time. Access continues through the paid-through date. We do not offer automatic prorated refunds; any rights required by law still apply.

Email is included with every plan. SMS is off by default and there is no free SMS during the trial. On a paid Professional plan, the monthly allowance is 200 segments; on a paid Safeguard plan, it is 500. Allowances reset on the first of each calendar month and do not roll over. Essentials has no included SMS. Canadian prepaid packs are planned (500 segments for CAD 25, 2,000 segments for CAD 99), but pack purchases are not available yet. Longer messages or some characters use multiple segments.

Parent pickup push alerts are included with the Professional and Safeguard plans. Families enable notifications on a supported browser or installed web app. On iPhone, add HandoffCub to the home screen first. Notification permission and centre settings affect delivery. Email is included with every plan.

Yes. During the 30-day trial, a plan change updates the available features and keeps the original trial end date. After the trial, upgrades take effect immediately after the owner reviews the charge; downgrades start at the next renewal. Your families, roster and records stay with the centre.

Yes. Attendance, staff hours and pickup records export to Excel or CSV whenever you need them, including if you decide to leave.

The Essentials plan suits tutoring, learning centres, art and music. The Professional plan adds pickup passes and ready status for activity and after-school programs. The Safeguard plan adds approved-collector workflows, staff photo-ID checks and release records for childcare and out-of-school care.

Yes. 15% off for 2–4 locations, and 25% off for 5+ locations.